Frequently Asked Questions

Is my personal information kept private?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

I have forgotten my password, what should I do?
To reset your password, follow the Forgotten Password instructions on the Sign In page. Please note, for security reasons we are unable to send your old password via email.

How long does delivery take, and how much will it cost?
For information on delivery and shipping charges to your destination, view our Shipping & Returns.

Can I change or amend my order once it has been placed?
Once you have already placed an order with us, you won’t be able to cancel or modify your order. Please make sure that you are confirming the purchase to be fair to all customers. The payment received can’t be returned.

How can I track my order?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account, followed by Order Status.